At Tanor Saunas, your satisfaction is our priority. We aim to make your shopping experience as enjoyable as possible. If you are not entirely satisfied with your purchase, we're here to help.
We offer a 30-day return policy, significantly more generous than the minimum required by Israeli consumer law for distance selling. This means you have 30 calendar days from the date you receive your item to request a return.
Eligibility: To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging, with all original tags, labels, and accessories attached.
Accompanied by proof of purchase (e.g., your order number or receipt).
To start a return, please contact our customer service team at [Your Customer Service Email Address] or [Your Customer Service Phone Number] within your 30-day return window.
Please provide:
Your order number.
The name of the item(s) you wish to return.
The reason for the return.
Our team will provide you with instructions on how and where to send your package. Please do not send your item(s) back to us without first requesting a return authorization.
For "No-Fault" Returns (e.g., "I don't like it," changed my mind): The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and/or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
For Defective or Incorrect Items: If the return is due to a defect in the product or an error on our part (e.g., you received the wrong item), [Your Company Name] will cover the cost of return shipping. Please contact us first to arrange this.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If Approved: Your refund will be processed within 14 calendar days from the date we receive the returned item and confirm its eligibility. The refund will be issued to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellation Fee (for "No-Fault" Returns): In accordance with Israeli Consumer Protection Regulations (Cancellation of Transaction), 5771-2010, for returns initiated by the customer for reasons other than a defect or non-conformity, we reserve the right to charge a cancellation fee. This fee will not exceed 5% of the transaction value or NIS 100, whichever is lower.
If you wish to exchange an item, please contact us at info@tanorsaunas.com or 0525212268 to discuss options. The same eligibility criteria as returns apply.
Please note that certain types of items cannot be returned due to their nature, in accordance with Israeli consumer law and our policy. These include:
Items that have been used, installed, or assembled.
Items not in their original packaging or with missing parts/accessories.
Items that are customized or made to order.
7. Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Returns due to defect or our error will not incur a cancellation fee, and return shipping will be covered by us.
For any questions regarding our return and refund policy, please contact us at:
Email: info@tanorsaunas.com
Phone: 0525212268
Address (for returns, if applicable): Hayated 10, Tel Aviv, Israel
